Refund Policy

Last updated: July 1, 2026

1. Satisfaction Guarantee

We offer a 7-day money-back guarantee from the date of your first subscription. If you are not satisfied with the Service for any reason, you may request a full refund within this period.

2. How to Request a Refund

To request a refund, contact us at contacto@tplanner.io with the subject "Refund Request" and include your account email address. We will process your request within 3–5 business days.

3. Renewals

Monthly renewal charges are non-refundable once processed, except in exceptional cases evaluated at the team's discretion. We recommend canceling your subscription before the renewal date if you do not wish to continue.

4. Cancellation

You may cancel your subscription at any time by clicking "Manage Plan" within the application. Upon cancellation, you will retain access to the paid plan until the end of the current billing period, with no additional charges.

5. Refund Processing

Approved refunds are credited to the original payment method. The time for the credit to appear depends on your bank or card provider (generally 5–10 business days). Paddle, our payment processor, manages the return of funds.

6. Contact

For any questions about refunds: contacto@tplanner.io